Zesh Privacy Policy

At Zesh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website (zeshonline.pk), use our services, or interact with us in any way. By using our services, you agree to the practices described in this policy. If you don’t agree, please refrain from using our services.


What Information We Collect

We collect personal information to provide and improve our services. The information we gather depends on how you interact with us and includes:

1. Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.

  • Order Information: Billing and shipping addresses, payment details, and purchase history.

  • Account Information: Username, password, and security questions.

  • Shopping Behavior: Items you view, add to your cart, or save to your wishlist.

  • Customer Support: Information you share when contacting us for support.

2. Information Collected Automatically

  • Usage Data: We use cookies and similar technologies to collect data about your interactions with our website, such as your IP address, device information, and browsing behavior.

3. Information from Third Parties

We may receive information from vendors, payment processors (like Shopify), and other partners to help us provide and improve our services.


How We Use Your Information

We use your personal information to:

  • Provide Services: Process orders, manage your account, and handle returns or exchanges.

  • Communicate: Send order updates, respond to inquiries, and provide customer support.

  • Marketing: Send promotional emails or show you personalized ads (you can opt-out anytime).

  • Security: Detect and prevent fraud or other illegal activities.

  • Improvement: Analyze usage data to enhance our website and services.


How We Share Your Information

We may share your information in the following situations:

  • Service Providers: With vendors who help us operate our website and services (e.g., payment processors, shipping partners).

  • Business Partners: With marketing and advertising partners to show you relevant ads.

  • Legal Compliance: To comply with laws, respond to legal requests, or protect our rights and safety.

  • Business Transfers: In case of a merger, sale, or bankruptcy.


Cookies and Tracking Technologies

We use cookies to improve your experience on our website, remember your preferences, and analyze how you interact with our services. You can manage or block cookies through your browser settings, but this may affect your user experience.


Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Delete: Ask us to delete your personal information.

  • Correct: Request corrections to inaccurate information.

  • Opt-Out: Unsubscribe from marketing emails or manage your communication preferences.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.


Data Security and Retention

We take reasonable steps to protect your information, but no system is 100% secure. We retain your data only as long as necessary to provide our services, comply with laws, or resolve disputes.


International Data Transfers

Your information may be transferred and processed outside your country, including in the United States. We ensure such transfers comply with applicable laws and provide adequate protection for your data.


Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect or sell personal information from children.


Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.


Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us at:
Email: info@zeshonline.com
Phone: +92 319 1817280


Thank you for trusting Zesh with your personal information. We are here to ensure your experience is safe, secure, and enjoyable